Frequently Asked Questions (FAQs)
Welcome to Hashbc! We’ve compiled a list of commonly asked questions to help you navigate your experience with our fashion brand seamlessly.
1. Ordering and Payments
a. How can I place an order? – To place an order, simply browse our online store, select your desired items, and proceed to checkout.
b. What payment methods do you accept? – We accept major credit cards, debit cards, and secure online payment methods.
c. Can I modify or cancel my order after it’s placed? – Unfortunately, we are unable to modify or cancel orders once they have been placed. Please review your order carefully before confirming.
2. Shipping and Delivery
a. Do you offer international shipping? – Yes, we offer international shipping. Shipping rates and delivery times vary by location and can be viewed during the checkout process.
b. How can I track my order? – Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using this number on our website.
c. What should I do if my order is delayed or lost? – If you experience delays or suspect your order is lost, please contact our customer service team at [email protected].
3. Returns and Exchanges
a. What is your return policy? – We accept returns within 7 days of the delivery date. For more details, refer to our Return Policy.
b. Are there any restocking fees for returns? – Returns of $500 or more from a single order may be subject to a 7% restocking fee.
4. Product Information
a. How can I find my size? – Refer to our size chart, available on each product page, to find the perfect fit.
b. Are your products ethically sourced? – Yes, we are committed to ethical sourcing and sustainable practices.
c. Do you restock sold-out items? – We strive to restock popular items when possible. Keep an eye on our website for updates.
5. Contact and Support
a. How can I contact customer support? – Contact our customer support team at [email protected] or call us at +1)6102448390.