Service Policy
Welcome to Hashbc! Our commitment is to provide you with exceptional service and an enjoyable shopping experience. Please review our Service Policy to understand the terms and conditions governing your interactions with Hashbc.
1. Order Processing and Fulfillment
a. Order Confirmation: – Upon placing an order, you will receive an email confirmation with order details.
b. Order Modifications: – Requests for order modifications should be sent to [email protected] within 24 hours.
c. Out of Stock Items: – In the rare event of an item being out of stock, we will promptly notify you and offer alternatives or a refund.
2. Shipping and Delivery
a. Shipping Methods: – We offer various shipping options, with delivery times calculated at checkout.
b. Tracking Information: – Once your order ships, you will receive tracking information via email.
c. Shipping Delays: – Hashbc is not responsible for delays caused by external factors like weather, customs, or carrier issues.
3. Returns and Exchanges
a. Return Eligibility: – Returns are accepted within 7 days of the delivery date for unused items with original tags and packaging.
b. Return Shipping: – Customers are responsible for return shipping costs unless the item is damaged, defective, or the wrong item was received.
c. Restocking Fee: – Returns of $500 or more from a single order may incur a 7% restocking fee to cover expenses.
4. Product Quality and Defects
a. Quality Assurance: – Hashbc is dedicated to delivering high-quality products. If you receive a defective item, please contact us immediately at [email protected].
b. Warranty: – Warranty information for specific products can be found on the product page or by contacting customer service.
5. Customer Support
a. Contact Information: – For inquiries or assistance, reach out to us at [email protected] or call(+1)6102448390.
b. Response Time: – We strive to respond to customer inquiries within 24-48 business hours.
6. Terms of Service Updates
a. Notification: – Any changes to our Service Policy will be communicated on our website.
7. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed by the laws of United Kingdom.
8. Contact Us
a. Inquiries: – For service-related inquiries, contact us at [email protected].
Thank you for choosing Hashbc. We appreciate your trust and look forward to serving you with excellence.
Company Name : AODONG TRADING CO., LTD
Address : Fairwater House, 1 Lockgate Road, London, SW6 2YE